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The main priority of Hotel Choromar is to protect and guarantee the safety and well-being of its guests and employees.

Due to the current Covid-19 pandemic situation, this plan is fully in line with WHO recommendations and the guidelines of national and regional health authorities.

Hotel Choromar wishes to provide a memorable experience for all our guests. We hope and believe that, in the future, some of these extraordinary measures are only temporary.

Reception / Public areas

  1. - Hotel Entrance: The use of a mask, disinfection of hands and shoes and control of body temperature is mandatory;
  2. - Express Check-in: Only one person with documentation for all guests, email invoice and preference for "contactless" payment methods, check-in after 16 hours;
  3. - Cleaning protocol: More frequent cleaning of surfaces and objects and optimization of air circulation;
  4. - Covid-19 Kit: Sale of Covid-19 kit (alcohol / gel, gloves and face mask)
  5. - Social distance: Separation of the check-in and check-out area, existence of a physical barrier at the counter and marking distances of 2 m;
  6. - Communication: Availability of whatsapp number and email to avoid face-to-face contact.
  7. - Check-out: Until 11 am.


Lifts

  1. - Elevators: preferably use of stairs, limited occupancy, disinfectant at the entrance and more frequent cleaning.


Rooms

  1. - Cleaning protocol: reinforcement of daily cleaning and disinfection procedures (done every 2 days or less or none if the client wishes), during cleaning, only professionals stay in the apartment; even deeper disinfection between stays.
  2. - Textiles: bed textiles / towels washed at 60ºC with disinfectants


Restoration

  1. - Capacity reduction: spacing between tables of two meters;
  2. - Use of the terrace: preferential use;
  3. - Limitation of people: maximum capacity is defined;
  4. - Reservations: preferential and extended hours;
  5. - Greater transparency: table is set after the arrival of the customer and cleaning of tables and chairs after departure;
  6. - Room service / take away: preferential use;
  7. - Cleanliness and security: compliance with the HACCP protocol;


Pools

  1. - Capacity reduction for swimming pools: limited occupancy;
  2. - Sunbeds: social distance, mandatory use of towel and availability of disinfectant;
  3. - Cleaning and disinfection: following protocols;
  4. - Pool area: mandatory use of footwear;
  5. - Play equipment: avoid the use of buoys, among others;


Client

  1. - “WelcomeSafely”: reading the “Welcome Safely” protocol, before and during the stay;
  2. - Protection: Mandatory use of a face mask in interior spaces;
  3. - Social Conduct: compliance with the distance rules in force;
  4. - Hand hygiene: performed frequently;
  5. - Respiratory etiquette: cough or sneeze into the flexed forearm or use a tissue;


Collaborators

  1. - Personal protective equipment: use according to the protocol of each function;
  2. - Internal protocol: training and simulating the new protocols and continuous updating;
  3. - Physical distance: compliance with the physical distance rules in force;
  4. - Hand hygiene: performed frequently;
  5. - Respiratory etiquette: cough or sneeze into the flexed forearm or use a tissue;
  6. - Health surveillance: duty to report symptoms and daily temperature control;


Welcome and have a great and memorable stay.

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